information is your information and we understand that, which is why we are
committed to respecting your privacy.
information we might collect from you (or where a third party has collected it
on our behalf) because we want to ensure that you understand this. It also
explains what our purpose is when we process this information and your rights
WHO ARE WE AND WHAT DO WE DO?
The Site and our Services are operated by Webshop Concept
HOW TO CONTACT US?
WHAT PERSONAL INFORMATION DO WE COLLECT AND HOW DO WE USE IT?
collect and use your personal information in a variety of ways, for example, to
provide you with the Services that you have requested from us such as
processing & despatching orders to you.
have set out below the ways in which we collect your personal information and
the reasons why we use it.
collect & use your data such as Name, address & contact number to
ensure we provide the basic services of our business.
To offer unparalleled Customer Service, we use your data to track parcels, arrange returns, and send out goods – we also use your data to streamline processes such as online ordering etc.
feedback about our products and services.
insight and analysis.
carry out the following marketing activities using your personal information:
Online and social media advertising.
Competitions and games.
Business administration and legal compliance.
Any other purposes for which we wish to use your personal information that are
not listed above, or any other changes we propose to make to the existing
purposes will be notified to you using your contact details.
HOW DO WE SHARE YOUR PERSONAL INFORMATION?
do not sell any of your personal information to any third parties. Your privacy
is important to us. However, we will share your personal information with a
variety of companies, where it is necessary to do so, in order to enable us to
your personal information with the following types of companies:
of services (e.g. to enable us to process, your order, despatch your goods and
Providers of booking software tools, credit card companies and other payment
providers, delivery and courier companies, gift card providers and website
services (e.g. if you send us a query or make a complaint or if we ask for your
feedback on our products or services).
Survey companies, who assist us with administering any surveys, and our
customer relationship management tool.
insight and analysis (e.g. to analyse your interactions with our Site, email
communications to you and/or with our products and services.
Third party data analytics companies, such as Google Analytics & Live Chat.
(e.g. to send you email marketing or serve you with online advertisements).
Marketing agencies, advertising partners, email marketing providers, SMS
marketing providers and any other providers who help us with our marketing,
such as Gift Card providers & Suppliers.
and games (e.g. running prize draws or competitions for you to enter).
Competition prize draw providers and online game providers.
administration and legal compliance (e.g. the boring, but important stuff such
as complying with any legal obligations we may have).
Professional advisers such as lawyers, accountants, credit referencing agencies
and government or regulatory authorities.
necessary in order to deliver our services, we will transfer personal
information to countries outside the EEA. When doing so, we will comply with
our legal and regulatory obligations in relation to the personal information
including having a lawful basis for transferring personal information and
putting appropriate safeguards in place to ensure an adequate level of
protection for the personal information.
HOW DO WE OBTAIN YOUR CONSENT?
our use of your personal information requires your consent, you can provide
At the time we collect your personal information following the instructions
By informing us by e-mail, post or phone using the contact details set out in
Site uses certain cookies, pixels, beacons, log files and other technologies of
the cookies we use and how to manage and delete cookies.
THIRD PARTY LINKS AND SERVICES
Site contains links to third party websites and services. Please remember that
when you use a link to go from our Site to another website or you request a
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION FOR?
personal information we have processed in connection with the supply of our
products and services to any customer, we will retain personal information
relevant to that supply of products or services for six years from the date of
supply and in compliance with our obligations under the EU General Data
Protection Regulation (or similar legislation around the world). We may then destroy
such files without further notice or liability.
any other personal information we have processed, we will retain relevant
personal information for a period of five years from the date of our last
interaction with you.
you have opted out of receiving marketing communications from us, we will need
to retain certain personal information indefinitely so we do not send you
marketing communications again.
your information is only useful for a short period e.g. for specific marketing
campaigns we may delete it at the end of that period.
CONFIDENTIALITY AND SECURITY OF YOUR PERSONAL INFORMATION
are committed to keeping the personal information you provide to us secure and
we will take reasonable precautions to protect your personal information from
loss, misuse or alteration.
HOW TO ACCESS YOUR INFORMATION AND YOUR OTHER RIGHTS?
have the right to ask us to:
Confirm what personal information we hold about you and provide you with a copy
of that data;
Correct any personal information that is inaccurate;
Remove your personal information where there is no good reason for us to
continue to hold that data;
Temporarily stop using your information if you are questioning our right to use
Stop using your personal information unless we can demonstrate a valid reason
why we need to continue to hold that data e.g. to support a product warranty;
Stop using your personal information to send you marketing materials such as
our catalogue, marketing email, discounts or vouchers.
• Provide you with the personal information that you have provided to us, in a structured and commonly-used electronic format, or transmit that information directly to another company if that is technically feasible. This applies where we are using your personal information on the basis of your consent or because it is necessary to perform a contract with you (see how we use your personal information, above).
security procedures mean that we may request proof of identity before we are
able to disclose your personal information to you or comply with other
want to make sure that the personal information we hold about you and your
preferences as to how we contact you are accurate and up to date. If any of the
details are incorrect, please let us know (details below) and we will amend
also have the right to make a complaint to the Information Commissioner’s
Office if you’re not happy with how we’ve handled your personal information.
You can contact the supervisory authority at:
Phone: 0303 123 1113 (local rate) or 01625 545 745
Post: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow
Cheshire SK9 5AF